Job Responsibilities

- Handle customer queries and provide support through chat.

- Respond to customer concerns promptly and professionally.

- Understand customer requirements and provide appropriate solutions.

- Maintain accurate records of customer interactions and queries.

- Ensure a high level of customer satisfaction.

- Escalate unresolved issues to the concerned team when required.

- Follow company processes and maintain service quality standards.

Requirements

- Minimum 1 year of relevant experience in a Chat Process.

- Excellent written and verbal communication skills.

- Fluency in English, Hindi – all 2 languages are mandatory

- Valuable typing speed and accuracy.

- Strong customer-handling and problem-solving skills.

- Ability to handle multiple customer conversations efficiently.

- Good interpersonal skills and a customer-focused approach.

- Immediate joiners preferred.

Pay: ₹12,000.00 - ₹16,000.00 per month

- Commuter assistance

- Flexible schedule

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits

- Cell phone reimbursement

- Commuter assistance

- Flexible schedule

- Paid time off

- Provident Fund

Work Location: In person

📌 CSE (Customer Support Executive) (Kolkata)
🏢 Proclivity Digitech
📍 Kolkata