Job Title: CRM & Online Sales Executive

Location: Kolkata_Topsia

Budget - Max. 5LPA

Working Days - Mon-Sat | 10-7 | Sat till 5

Key Responsibilities

Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally

Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates

Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction

COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO

Payment Tracking: Track and update all payments received via website and WhatsApp

Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently

RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system

Reporting: Share weekly reports on sales, conversions, returns, and customer interactions

Requirements

1–4 years experience in CRM, online sales,



or customer handling

Solid communication skills (English & Hindi; Bengali is a plus)

Experience with WhatsApp/Instagram customer handling

Organized, responsive, and sales-oriented mindset

What We’re Looking For

Someone who is fast, reliable, and customer-first

Comfortable handling multiple chats and follow-ups daily A problem-solver who can coordinate across teams (sales, warehouse, logistics)

Pay: ₹30,000.43 - ₹40,000.08 per month

Application Question(s)

- How many yrs of exp you have as CRM & Online Sales Executive?
- How many yrs of experience you have with WhatsApp/Instagram customer ?handling
- Have you handled COD Order Confirmation, Payment Tracking and Returns & Alterations?
- Do you live in Kolkata?
- What is your current and expected ctc?

Work Location: In person

📌 CRM & Online Sales Executive (Kolkata)
🏢 Intellisolvers
📍 Kolkata