We are seeking a Customer Relationship Executive to build and maintain strong relationships with customers, ensure high satisfaction levels, and improve customer retention. The role involves proactive engagement, handling escalations, and delivering a seamless customer experience for internet services.

Key Responsibilities

- Act as the primary point of contact for assigned customers.

- Build long-term relationships to enhance customer satisfaction and loyalty.

- Handle customer queries, complaints, and escalations effectively.

- Proactively follow up with customers regarding service quality and feedback.

- Coordinate with technical and field teams to ensure timely issue resolution.

- Monitor customer accounts to identify risks of churn and take preventive actions.

- Promote service upgrades, renewals, and value-added services.

- Maintain accurate records of customer interactions in CRM systems.





- Conduct customer feedback surveys and share insights with management.

Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Communications, or related field.

- 1–4 years of experience in customer relationship management,

- Strong interpersonal and communication skills.

- Ability to manage difficult conversations and resolve conflicts.

- Customer-focused mindset with problem-solving ability.

- Familiarity with CRM tools and customer lifecycle management.

Compensation & Benefits

- Market-competitive salary

- Performance-based incentives

- ESI and PF Benefits

- Monthly Paid leave

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits

- Food provided

- Health insurance

- Provident Fund

Work Location: In person

📌 CRM Executive (Coimbatore)
🏢 SKYPLAY IPTV SERVICES PRIVATE
📍 Coimbatore