We are looking for a customer-focused CRM & Online Sales Executive to manage digital customer interactions, drive online sales, and coordinate orders, returns, and payments.
Key Responsibilities
- Handle customer queries via WhatsApp & Instagram
- Follow up on abandoned carts and convert leads into sales
- Assist customers with product selection and close online orders
- Confirm COD orders before dispatch
- Track website/WhatsApp payments and order updates
- Coordinate returns, alterations, and order-related issues
- Update order status and ensure timely Ready-to-Ship processing
- Prepare weekly reports on sales, conversions, returns & customer interactions
Requirements
- 1–4 years of experience in CRM, online sales, or customer handling
- Excellent English & Hindi communication; Bengali is a plus
- Experience managing customers through WhatsApp/Instagram
- Solid follow-up, coordination, and problem-solving skills
- Fashion, luxury, D2C, or Shopify experience is an added advantage
Ideal Candidate Someone who is responsive, sales-driven, organized, and customer-first, with the ability to manage multiple conversations and coordinate effectively across teams.