Role Overview The Coworking Space Manager is the face of the center, responsible for delivering an exceptional member experience while ensuring smooth day-to-day operations, high occupancy, and a vibrant community culture. This role combines facilities management, customer service, community building, and light sales/retention responsibilities.

Key Responsibilities1. Member Experience & Community Building

- Act as the primary point of contact for all members; greet visitors and handle queries promptly.
- Onboard new members: orientation to facilities, policies, access systems, and introductions to the community.
- Build relationships with startups, SMEs, freelancers, and corporate teams; understand their needs and foster collaborations.
- Plan and execute community events: networking meetups, workshops, festivals, birthday celebrations, and knowledge-sharing sessions.
- Maintain member satisfaction through regular feedback, conflict resolution, and proactive issue handling.

1. Space Operations & Facilities Management

- Oversee daily operations: front desk/reception, housekeeping, security, pantry, meeting rooms, and common areas.
- Coordinate with vendors (housekeeping, security, IT, AMC, pantry) to ensure uptime of Wi‑Fi, printers, AC, power backup, and other assets.
- Manage inventory: office supplies, pantry stock, event materials, and maintenance spares.
- Ensure cleanliness, safety, and brand standards across the center; conduct daily checklists and periodic audits.
- Handle member check-ins/check-outs, access cards, locker allocations, and move-in/move-out formalities.

1. Sales Support, Occupancy & Retention

- Conduct space tours for prospective clients; explain plans, pricing, amenities, and terms.
- Follow up on leads from walk-ins, website, and referrals; support conversion to memberships.
- Monitor occupancy and utilization; propose promotions or plan adjustments to improve fill rates.
- Assist in renewals, upsells (meeting rooms, event space, dedicated desks),



and reduce churn through relationship management.

1. Administration, Billing & Compliance

- Maintain member records, agreements, KYC, and access logs in the coworking management system.
- Coordinate with accounts on invoicing, collections, deposits, and refunds; track dues and send reminders.
- Prepare daily/weekly/monthly MIS: occupancy, footfall, leads, events, issues resolved, vendor costs.
- Ensure compliance with local norms (fire safety, signage, visitor logs) and internal SOPs.

1. Team & Vendor Coordination

- Supervise front-office executives, housekeeping, and security staff; set rosters and performance expectations.
- Train staff on hospitality, complaint handling, and emergency protocols.shine
- Liaise with IT, sales, marketing, and finance teams for seamless workflows and escalations.

Required Qualifications & Skills
- Education: Graduate in any discipline; MBA/PGDM in Operations/HR/Marketing is a plus.
- Experience: 2–5 years in facilities management, hospitality, retail operations, property management, or coworking/community management.
- Skills:
- Strong communication in English + local language; qualified phone and in-person etiquette.
- Customer service orientation; ability to handle complaints calmly and resolve quickly.
- Basic commercial awareness: understanding of leases, billing cycles, and occupancy metrics.
- Organizational skills: checklists, MIS, vendor coordination, and event planning.
- Comfort with technology: coworking management software, Google Workspace/MS Office, WhatsApp Business, basic Excel.

Preferred: Prior experience in coworking, serviced offices, hotels, malls, or premium residential complexes. Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
- Front office/Property management/Coworking space management: 1 year (Preferred)

Language:
- English (Preferred)
- Tamil (Preferred)
- Hindi (Preferred)

Work Location: In person

📌 Coworking Space Manager (Coimbatore)
🏢 Lemoria Accounting Services
📍 Coimbatore