Key Responsibilities Follow up with customers through calls, WhatsApp, email, and other approved communication channels for pending payments. Manage assigned customer accounts and ensure timely collection of outstanding dues. Understand customer concerns related to invoices, payments, services, or billing and coordinate with the relevant internal teams for resolution.
Maintain regular follow-up schedules and update payment status accurately in CRM/collection systems. Achieve daily, weekly, and monthly collection targets. Negotiate and coordinate payment timelines with customers within approved company guidelines.
Maintain accurate records of customer communication, commitments, payments, and outstanding balances. Escalate delayed payments, disputes, and high-risk accounts to the reporting manager. Build professional relationships with customers while maintaining a positive customer experience.
Prepare regular collection reports and provide updates on outstanding accounts. Coordinate with Sales, Accounts, Finance, and Customer Support teams when required. Follow company policies, collection procedures, and professional communication standards.
Required Skills Excellent verbal and written communication skills. Strong follow-up and negotiation abilities. Customer handling and relationship-management skills. Target-oriented and self-motivated approach. Basic knowledge of MS Excel, Google Sheets, CRM, and email communication. Ability to maintain accurate records and manage multiple customer accounts. Positive problem-solving and objection-handling skills. Ability to work independently as well as within a team.