- Call or visit customers with pending outstanding and follow up on dues.
- Find out why payment is delayed and agree on a payment date.
- Achieve monthly collection targets.
- Collect payments, issue receipts and deposit cash or cheques on time.
- Update customer details and follow-up notes in the system.
- Escalate reliable defaults to the Team Leader.
Requirements
- Graduate (12th pass may be considered for field roles).
- 1–3 years of collection experience preferred; freshers can apply.
- Good communication in English and the local language.
- Basic knowledge of loans and EMIs, and basic MS Excel.
- Two-wheeler and licence for field work.