Chief Manager-Customer & Retention | Life Insurance (New Delhi)

Chief Manager-Customer & Retention | Life Insurance (New Delhi)

30 Sep
|
Lavya Associates HR Services.
|
New Delhi

30 Sep

Lavya Associates HR Services.

New Delhi

Job Summary

We have an Urgent Opening for the Position of Chief Manager- Customer Retention in Leading LIfe Insurance Company.

Responsibilities

- Design and implement a Hybrid Contact Center Model integrating human-assisted and digital channels (bots, IVR, Humanoid calling, WhatsApp enablement, web journeys).

- Lead deployment of Chatbots, Voicebots, IVR automation, workflow engines, and RPA initiatives.

- Identify manual, repetitive processes for redesign and automation.

- Implement speech analytics, automated quality monitoring, and agent performance dashboards

- Improve distribution and agent engagement using digital workflows and communication tools.

- Coordinate with internal teams (Operations, Finance, IT, Product, Compliance).

- Manage and mentor a team of specialists/project managers.

- Drive a culture of innovation, ownership, performance, and customerfirst mindset within the team.

📌 Chief Manager-Customer & Retention | Life Insurance (New Delhi)
🏢 Lavya Associates HR Services.
📍 New Delhi

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