We have an Urgent Openings for the Position of Chief Manager- Customer Engagement in Agency Channel in Leading Life Insurance Company.
Responsibilities
- Driving multiple initiatives like ULIP and different BOR collection.
- Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager CET team.
- Corrective and preventive measures to be implemented to improve persistency.
- Retaining customers with Mis-selling complaint.
- Training and skilling the front-end on how to engage with the customer by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
- Identify need of multiple opportunities like Super Customer Week to engagement more and in better way with the customers.
- Coordination with various stake holders.
- Generating ideas to improve the process / systems.
- Driving key initiatives and projects in the zones / region.
📌 Chief Manager-Customer Engagement | Agency | Life Insurance (New Delhi)
🏢 Lavya Associates HR Services.
📍 New Delhi
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