We are hiring a Cancellation & Refund Executive to handle customer cancellation and refund requests from initiation to closure.
Key Responsibilities
- Handle customer cancellation and refund queries.
- Verify booking details and required documents.
- Explain cancellation terms, deductions, and refund timelines.
- Coordinate with Sales, CRM, Accounts, and Management teams.
- Follow up on approvals and pending cases.
- Maintain case records in CRM and Excel.
- Handle customer complaints and provide timely updates.
- Track cases until final closure.
Requirements
- 1–3 years of experience in Customer Service, CRM, Real Estate, or Cancellation & Refunds.
- Excellent verbal and written communication.
- Strong customer handling and follow-up skills.
- Basic knowledge of MS Excel and CRM.
- Good documentation and coordination skills.
- English and Kannada communication required.
- Graduation required.
Immediate joiners preferred. Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s)
- Do you have min 1 yr of experience in Customer Service, CRM, Real Estate, or Cancellation & Refunds?
- Do you have experience handling customer cancellation or refund-related queries?
- Do you have experience using CRM systems and MS Excel for maintaining customer/case records?