We are looking for an experienced and result-oriented Business Head Industrial Sales & Service to take complete ownership of our day-to-day business operations.

The ideal candidate will be responsible for overall business growth, sales, service, customer relationships, team management and operational execution. This is a senior, hands-on leadership position requiring strong commercial understanding, leadership ability and the capability to independently manage a team and drive business performance.

Key Responsibilities

1. Business & Sales Management

- Take overall responsibility for achieving monthly and annual sales targets.
- Develop and execute business growth strategies for industrial customers.
- Identify new markets, customers, applications and business opportunities.
- Manage the complete sales pipeline from enquiry generation to order closure.
- Monitor quotations, follow-ups, conversion ratios and sales forecasts.
- Develop existing key accounts and increase business share with customers.
- Review sales performance and take corrective action wherever required.
- Maintain strong relationships with major customers and decision-makers.

2. Team Management

- Lead, manage and motivate the sales and service teams.
- Set individual targets, responsibilities and KPIs for team members.
- Conduct regular performance reviews and ensure accountability.
- Monitor field activity, customer visits, enquiries, quotations and order conversion.
- Identify underperforming employees and implement corrective action.
- Participate in recruitment, training and development of team members.
- Build a performance-oriented and disciplined working culture.

3. Service & Technical Operations

- Take overall responsibility for customer service activities.
- Ensure timely response to breakdowns, service requests and technical complaints.
- Coordinate with service engineers and ensure proper job closure.
- Monitor pending service cases, repair turnaround time and customer satisfaction.
- Coordinate with principals for technical support,



product issues and escalations.
- Ensure proper service documentation and follow-up.

4. Customer & Principal Management

- Develop strong relationships with key industrial customers.
- Handle key commercial and technical discussions with customers.
- Coordinate with principals for product support, pricing, technical matters and business development.
- Support the team in major negotiations and strategic opportunities.
- Represent the company professionally with customers and business partners.

5. Operations & Coordination

- Ensure smooth coordination between Sales, Service, Stores, Purchase and Accounts.
- Monitor order processing, delivery commitments and customer requirements.
- Ensure timely quotation submission and order execution.
- Coordinate internally to resolve operational issues.
- Establish proper processes and systems to reduce dependency on the Managing Director.

6. Business Review & Reporting

- Prepare monthly business plans and sales forecasts.
- Review actual performance against targets.
- Track sales pipeline, order booking, collections, pending quotations and customer activities.
- Present weekly/monthly business performance reports to the Managing Director.
- Identify business risks and opportunities and recommend appropriate actions.

Candidate Profile:

- 3–10 years of experience in industrial B2B sales/business development.
- Experience in industrial tools, fastening systems, industrial automation, machinery, engineering products, MRO or a related industry will be preferred.
- Proven experience in managing sales teams.
- Strong customer handling and negotiation skills.
- Experience managing sales targets and business pipelines.
- Good understanding of industrial customers and B2B sales cycles.
- Ability to understand technical products and applications.
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and take ownership.
- Strong commercial and business-development mindset.
- Willingness to travel for customer visits and business development.

📌 Business Head Sales And Marketing (Pune)
🏢 Vario Engineering Solutions
📍 Pune