Role: Business Development Manager Exp: 1- 3 yr Role Type:: Full-time We are looking for a highly energetic and people-oriented Customer Onboarding &

- Operations Executive who will play a critical role in bringing interior designers and suppliers onto the Navyor platform and helping them become active users. This is a hands-on role involving customer meetings, product demonstrations, onboarding, training, relationship management and feedback collection.

Key Responsibilities : 1.

Customer

Onboarding – Primary Responsibility - Identify and engage with interior designers, design studios, suppliers and distributors.

- Meet customers in person and understand their current way of working.
- Demonstrate Navyor and explain how the platform can help them in their day-to-day operations.
- Take customers through the complete onboarding process.
- Set up designer and supplier accounts and help them configure their profiles.
- Help interior designers onboard their projects, products, BoQs and other relevant information.
- Help suppliers upload and manage their product catalogues and business information.
- Ensure that customers complete their initial setup and reach their first meaningful use of the platform.
- Conduct follow-ups after onboarding to ensure customers continue using Navyor. ### 2.

Customer

Training &

- Support - Conduct one-to-one and group training sessions for designers and suppliers.
- Create simple onboarding guides, FAQs and training material.
- Help customers understand and use different Navyor features.
- Resolve basic customer queries and coordinate with the technology team when technical support is required.
- Proactively contact customers who have stopped using the platform and understand the reason.
- Build strong relationships with early Navyor customers. ### 3. Designer &




- Supplier Network Development - Build a network of interior designers and suppliers in Bengaluru.
- Identify relevant designers, design firms, distributors and suppliers who could benefit from Navyor.
- Schedule meetings and product demonstrations.
- Develop relationships with key people in the interior ecosystem.
- Maintain an organised database of prospects, customers and onboarding status.
- Support Navyor's efforts to build a strong local ecosystem of designers and suppliers. ### 4.

Customer

Feedback &

- Product Improvement - Capture feedback from customers during onboarding and regular interactions.
- Understand what customers like, what they struggle with and what prevents adoption.
- Identify recurring problems and communicate them clearly to the founding/product team.
- Suggest improvements based on real customer interactions.
- Participate in testing new features before they are released to customers.
- Help ensure that new features are successfully adopted by existing customers. ### 5.

Customer

Success &

- Engagement - Maintain regular communication with onboarded customers.
- Track customer activity and follow up where engagement is low.
- Help customers get value from Navyor rather than simply completing registration.
- Identify opportunities to introduce customers to additional Navyor features.
- Collect customer success stories, testimonials and use cases.



## What We Are Looking For We are looking for someone who is people-oriented, energetic and comfortable working on the ground.

The ideal candidate should

- Enjoy meeting recent people and building relationships.
- Be confident speaking with business owners, interior designers and suppliers.
- Have excellent communication and presentation skills.
- Be comfortable demonstrating software to customers.
- Be persistent with follow-ups.
- Have a strong sense of ownership.
- Be organised and capable of managing multiple customer conversations simultaneously.
- Be comfortable working in a startup environment where processes are still evolving.
- Be willing to travel across Bengaluru for customer meetings. ## Good to Have - Experience in customer onboarding, customer success, business development or field operations.
- Experience working with interior designers, architects, furniture companies, building-material suppliers or home-interior businesses.
- Experience with SaaS, marketplaces or other digital platforms.
- Basic understanding of CRM and customer management tools.
- Familiarity with AI-powered products and digital tools. ## Key Performance Indicators The success of this role will primarily be measured by customer adoption, not simply the number of meetings conducted.

Key metrics will include

- Number of designers contacted - Number of designer demonstrations conducted - Number of designers successfully onboarded - Number of suppliers successfully onboarded - Percentage of onboarded customers who become active users - Number of projects/products successfully added by customers - Customer engagement and retention - Customer feedback and issue resolution - Customer referrals and introductions - Quality and completeness of the customer database

📌 Business Development Manager (Bengaluru)
🏢 TalentMobi
📍 Bengaluru