- Make a high volume of outbound calls every day to prospective residential customers.
- Contact leads generated through digital campaigns, databases, referrals and marketing activities.
- Understand the customer's electricity bill, consumption, roof availability and solar requirement.
- Identify and prioritize high-potential customers.
- Maintain consistent follow-up with interested prospects.
3. PM Surya Ghar Sales Pitch• Explain the benefits of residential rooftop solar.
- Explain the applicable PM Surya Ghar scheme process accurately.
- Explain estimated system capacity, savings, investment and applicable subsidy based on current official rules.
- Address customer questions and objections.
- Avoid making unsupported commitments regarding subsidy, approval or installation timelines.
4. Appointment & Site Survey Generation
- Convert qualified prospects into site-survey appointments.
- Coordinate appointments with the field sales/dealer/installation team.
- Ensure prospects are properly qualified before handing them over.
- Track the outcome of every appointment.
5. Sales Conversion
- Follow up with customers after site surveys and quotations.
- Handle objections related to price, subsidy, savings, financing, installation and competitors.
- Move qualified prospects toward order confirmation.
- Coordinate with the relevant team until installation/commissioning.
6. CRM Management
- Record every customer interaction in the CRM.
- Maintain accurate lead status and next-follow-up date.
- Ensure no qualified lead is left without follow-up.
- Maintain daily activity and conversion reports.
Requirements
We are looking for candidates who have:
- Excellent verbal communication skills
- Robust Hindi/local-language communication
- Basic English communication
- High confidence on telephone
- Strong persuasion and objection-handling skills
- Target-oriented mindset
- Strong follow-up discipline
- Basic computer/CRM knowledge
- Ability to work in a high-volume calling environment
- Willingness to learn solar and PM Surya Ghar processes