Job SummaryWe are seeking a results-driven Business Development Manager to grow our travel and tourism sales, with a strong focus on Hajj and Umrah packages. The role involves building B2B and B2C channels, managing key accounts, driving seasonal sales campaigns, and ensuring compliance with all Hajj/Umrah regulations and service standards. The ideal candidate combines sales strategy, relationship-building, and a solid understanding of religious tourism.

Key Responsibilities Sales &

- Revenue Growth Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets for Hajj, Umrah, and leisure travel products. Identify new business opportunities, markets, and customer segments (families, groups, corporate, community organizations). Plan and lead early-booking and seasonal campaigns ahead of Hajj, Ramadan, and peak Umrah periods. Prepare sales forecasts, pipelines, and performance reports for management. B2B Partnerships &
- Agent Network Build and manage relationships with travel agents, sub-agents, mosques, Islamic centers, community groups, and corporate clients. Negotiate contracts and rates with hotels, airlines, transport providers, and Saudi ground handlers. Develop group booking programs and agent incentive schemes.

Customer Relationship Management

Consult with clients on package options (accommodation, flights, visas, transport, guided ziyarat, and special services). Ensure high customer satisfaction through clear communication, transparent pricing, and after-sales support. Handle escalations and feedback, and maintain repeat/referral business. Product &

- Market Development Design and price competitive Hajj and Umrah packages (economy, standard, premium, VIP) in coordination with operations. Monitor competitors, pricing trends, and Saudi Ministry of Hajj and Umrah updates and policy changes (e.g., Nusuk platform requirements). Recommend new products such as Umrah plus Madinah/Makkah extensions, Ramadan packages, and Islamic heritage tours.

Marketing Coordination





Work with the marketing team on digital campaigns, social media, WhatsApp marketing, community events, and awareness seminars. Represent the company at travel exhibitions, roadshows, and pre-Hajj briefings. Compliance &

- Operations Liaison Ensure all packages and bookings comply with UAE and Saudi regulations, licensing, and Hajj quota rules. Coordinate with visa, ticketing, and operations teams for smooth delivery from booking to return.

Team Leadership

Lead, train, and motivate sales executives and consultants; set KPIs and conduct performance reviews.

Qualifications &

Requirements Education Bachelor's degree in Business, Marketing, Travel &

- Tourism, or related field (MBA is a plus).

Experience 5 years in travel and tourism sales, with at least 2-3 years in Hajj and Umrah or religious tourism. Proven track record of meeting or exceeding sales targets.

Experience managing agent networks and B2B accounts.

Technical Skills

Knowledge of GDS (Amadeus/Sabre/Galileo), CRM systems, and the Saudi Nusuk / Maqam / Motawif platforms. Solid understanding of Hajj/Umrah visa processes, packages, and logistics. Proficiency in MS Office and sales reporting tools.

Soft Skills

Excellent negotiation, communication, and presentation skills. Strong cultural awareness and sensitivity to religious requirements. Leadership, problem-solving, and ability to work under seasonal pressure. Fluency in English and Arabic

- Urdu/Hindi/Malayalam or other community languages are an advantage.

Key Performance

Indicators (KPIs)Revenue and booking targets achieved (Hajj, Umrah, other packages) Number of new B2B partners and agents onboarded Conversion rate of leads to bookings Customer satisfaction and repeat/referral rate Sales team performance and target attainment Compliance and audit record What We OfferCompetitive salary plus performance-based commission/incentives Visa, medical insurance, and annual air ticket (as per company policy) Career growth in a fast-expanding travel company Opportunity for company-sponsored Umrah/Hajj familiarization trips

📌 Business Development Manager (BDM) (Chennai)
🏢 Ahmed World Travels Tours u0026 Cargo Private
📍 Chennai