- Manage and lead a team in an inbound voice process.
- Monitor team performance and ensure achievement of SLA and productivity targets.
- Track and control shrinkage, attendance, and attrition.
- Handle escalations and ensure high-quality customer service.
- Conduct regular team briefings, coaching, and performance reviews.
Requirements:
- Experience in BPO / Inbound Voice Process.
- Strong understanding of SLA, shrinkage, and team performance metrics.
- Excellent verbal and written communication skills.
- Solid leadership, problem-solving, and people-management skills.
Job Type: Full-time
Pay: ₹500,000.00 - ₹550,000.00 per year
Benefits
- Provident Fund
Application Question(s):
- What is Your Current C.CTC?
- What is Your E.CTC ?
- What is your Notice Period with current company?
Work Location: In person
📌 BPO Team Leader (Pune)
🏢 Jobmate
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.