30 Sep
|
Blue Lounge Spa And Wellness Center
|
Chennai
30 Sep
Blue Lounge Spa And Wellness Center
Chennai
Role & responsibilities
- Manage the Front Office / Reception and ensure smooth customer check-in, bookings, and billing coordination.
- Achieve daily and monthly branch sales and revenue targets.
- Manage, supervise, and motivate branch employees to improve productivity and performance.
- Handle customer enquiries, feedback, complaints, and ensure a positive customer experience.
- Manage telecalling, lead follow-ups, appointment confirmations, and customer conversions.
- Drive repeat visits, packages, memberships, upselling, and customer retention.
- Monitor employee attendance, punctuality, grooming, shifts, discipline, and individual performance.
- Maintain daily sales, booking, attendance, billing, and branch performance reports.
- Ensure cleanliness, hygiene, SOP compliance, service quality, and coordinate branch requirements with Management/HR.
📌 Bpo Executive (Chennai)
🏢 Blue Lounge Spa And Wellness Center
📍 Chennai