Reporting to: Senior Manager – Order to Cash About the Role The Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.
Key Responsibilities Billing Operations
Generate customer invoices accurately and on time.
Validate supporting documents before billing.
Verify pricing, taxes, discounts and approvals.
Process recurring and milestone-based billing.
Prepare debit notes and credit notes.
Ensure GST-compliant invoicing.
Billing Validation
Review
Customer contracts
Purchase Orders
Work Orders
Billing milestones
Rate cards
Customer master data
Ensure no billing errors prior to invoice generation.
Customer Coordination
Coordinate invoice revisions where required.
Share invoice copies and supporting documents.
Support customer onboarding for billing.
Support in collections follow up
Internal Coordination
Partner with
Sales
Account Managers
Product teams
Accounts Receivable to resolve billing exceptions.
Revenue Support
Identify uninvoiced transactions.
Monitor pending billings.
Escalate revenue leakage risks.
Ensure all completed services are invoiced.
Compliance
Maintain complete documentation for
Contracts
Approvals
Audit requests Skills Required
Solid understanding of invoicing
Knowledge of GST
Excellent attention to detail
Strong Excel skills
ERP experience (Zoho preferred)
Good communication skills
Ability to coordinate with multiple stakeholders
Strong process orientation Preferred Qualifications
B.Com / M.Com / MBA Finance
2–5 years of billing or finance operations experience
Experience in SaaS, consulting or services industry preferred