- Lead incident response; conduct RCA and implement preventive measures
- Monitor AWS infrastructure 24/7 via CloudWatch; escalate and resolve issues
- Maintain SLAs/SLOs; track and report uptime metrics to leadership
2. Infrastructure Management & Optimization
- Design, deploy, and maintain AWS infrastructure (compute, networking, storage, databases)
- Execute OS upgrades, patches, and security updates on production systems
- Optimize AWS costs; identify and implement rightsizing and savings opportunities
3. Security & Compliance
- Manage vulnerability assessments using Qualys, CrowdStrike, or similar tools
- Remediate security findings; ensure IAM policies and access controls are current
- Support compliance audits and maintain security posture
4. Communication & Reporting
- Communicate technical issues clearly to management, engineering, and business stakeholders
- Deliver incident reports, post-mortems, and optimization recommendations
- Support cost analysis and savings tracking