Job opportunity with an Life Insurance Company.

Location- Navi Mumbai ( Sea Woods)

Experience- 8 yrs to 15 yrs

Designation- AVP Customer Engagement & Communication Strategy

Location: Seawoods, Navi Mumbai

Role Overview

We are looking for a leader to drive customer communication strategy across different customer segments and channels. The person should be strong in communication, consumer behaviour, creativity, digital tools and AI.

Key Responsibilities

- Develop and manage customer communication strategy across the service journey.
- Simplify complex insurance, operational and regulatory information into clear, customer-friendly communication.
- Understand communication preferences of Gen Z, Millennials, Gen X and senior customers.
- Adapt content, tone, format and channels based on customer needs.
- Lead communication across emails, SMS, WhatsApp, letters, apps, websites and customer notifications.
- Create or guide content such as campaigns, presentations, videos,



infographics and customer education material.
- Use up-to-date AI and creative tools such as ChatGPT, Gemini, Canva, Figma and Adobe.
- Identify communication gaps across customer journeys and improve customer experience.
- Use customer feedback and data to test and improve communication.
- Work closely with Customer Service, Operations, Digital, Technology, Marketing, Legal, Compliance and external agencies.
- Ensure communication is creative, simple, consistent, customer-focused and compliant.

Key Skills

- Customer communication and content strategy
- Consumer behaviour and communication design
- Strong written and verbal communication
- Digital and creative mindset
- Knowledge of AI and modern creative tools
- Customer journey and CX understanding
- Strong presentation and storytelling skills
- Stakeholder and agency management

Thank you

📌 AVP Customer Engagement & Communication Strategy (Mumbai)
🏢 Hector u0026amp; Streak Consulting Private
📍 Mumbai