? Hiring: Automation Lead – SRE Governance ?

? Location: Bengaluru – Hybrid

? Experience: 8+ Years

? Role: Automation Lead – SRE Governance

? Job Summary

We are looking for an experienced Automation Lead – SRE Governance to drive an AI-first, lean SRE support model through intelligent automation, AIOps, knowledge management, and self-service capabilities.

The ideal candidate will have strong experience in AI/GenAI, LLM-based automation, ITSM, observability, workflow automation, ChatOps, and SRE governance, with a proven ability to convert automation ideas into measurable operational outcomes.

? Key Responsibilities

- Lead the identification, prioritization, and implementation of SRE / IT support automation opportunities.
- Implement AI-assisted capabilities such as:
- Ticket classification
- Incident summarization
- Routing recommendations
- Ticket quality checks
- Knowledge article recommendations
- Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.
- Enable intelligent SOP / runbook recommendations, ChatOps, Teams-based support, and self-service solutions.
- Leverage AI/GenAI to continuously improve the knowledge base, including identifying content gaps, outdated articles, and recommending recent knowledge articles.
- Automate SRE governance reporting, dashboards, and operational metrics.
- Establish automation standards, governance frameworks, and human-in-the-loop controls.




- Define and track measurable outcomes such as:
- Reduced MTTR
- Increased ticket deflection
- Reduced alert noise
- Reduced operational toil
- Improved support efficiency
- Drive automation initiatives from ideation and PoC through implementation and production adoption.
- Collaborate with SRE, Engineering, Service Management, and Business teams to identify and implement automation opportunities.

⭐ Desired Experience & Skills

- 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.
- Strong hands-on experience with AI / GenAI and LLM-based automation.
- Experience with workflow automation, ITSM, observability, and ChatOps.
- Strong understanding of SRE practices, Incident Management, Problem Management, and ITIL.
- Experience with automation and orchestration platforms.
- Experience with ServiceNow is desirable.
- Experience with Microsoft Teams / ChatOps is preferred.
- Exposure to Azure / AWS / GCP environments.
- Experience with observability and monitoring platforms.
- Strong understanding of automation governance and operational analytics.
- Proven ability to take automation initiatives from PoC to implementation and measurable business/operational outcomes.
- Strong stakeholder management, communication, and collaboration skills.

? Interested candidates can reach out via DM with their updated resume to [email protected].

📌 Automation Lead (Bengaluru)
🏢 Runmap Infotech Private
📍 Bengaluru