Job Summary

We have an urgent opening for the position of Associate Vice President-Customer Engagement in one of the leading Life Insurance Company.

Job Responsibilities

- Resolution of customer queries /requestsComplaints

- Ensuring quality in processing and responsible at frontend across branches

- Engaging with customers at the GO DNPS scores Customer Retention ,Grievance retention .Retaining customers with mis-selling complaint.

- Retaining customers who wish to cancel the policy .

- Retaining customers who want to deactivate their ECS payment method 13M 25M Persistency Driving 60 Day, 90 Day Customer engagement.

- Identify training needs of Front end and skill them.

- Always look for prospect to upsell a customer once retained.

- Distribution engagement E2G E2G Connect with the Top advisors to address their challenges Creating awareness amongst Advisors Quality of Business Coordination with various stake holders

- Driving key initiatives and projects Quality Innovation and Digital

📌 Associate Vice President-Customer Engagement | Life Insurance (New Delhi)
🏢 Lavya Associates
📍 New Delhi