Job Title: Consumer Banking (Retail Banking) - Lead/QA

Job Location: Pune/Hyderabad

Work Model: Work from Office

Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Candidate Location: Anywhere in India

Education and Certification

Qualification: Any Degree

Detailed

- Experience in various banking processes like Retail banking, Commercial lending, Collections, Credit Card operations, payments etc. within back-office services
- Demonstrated experience analyzing data, identifying trends, and recommending solutions.
- 2-3 years of quality assurance, operations and banking experience.
- Prior experience in US Retail banking, Commercial lending, Credit Card operations and BFSI Support Services.
- Well versed with the roles and responsibilities of a team lead and effectively manage fragmented process with the US banking domain.
- Experience and understanding of various banking processes like retail/commercial lending, collections, deposit, credit card operations, payments etc. within back-office services. Assisted in reconciliation of cash books and other investment/commercial documentation.
- Review transaction processed, data entry, exception keying and other administrative duties to support day to day operations
- Experience to carry out moderately complex work assignments. Identifies and escalates issues when appropriate and follows all applicable local state and national laws and regulations surrounding the domain requirements.
- Review and manage work lists,



internal reports with work assigned daily for matters involving BFSI operations. Expertise in banking domain to help protect members and keep the client within compliance.
- Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
- Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
- Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex programs, practices and policies.
- Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Encourages and motivates the team. Understands team members to delegate responsibly,

remaining accountable. Networks effectively with employees, customer and management. Promotes the health and safety and wellbeing of employees. Actively promotes diversity and

Inclusion.

- Proficient in preparing team production & SLO reports and in presenting same to the

Management.
- Proven track of productive team management evidenced by good attrition management, SLO

management, ZERO customer escalation, ZERO noncompliance reported in process management.
- Develops positive working relationships with others, and effectively maintains them over time. Should be capable in gaging concerns of individual at team level as well as process level.

📌 Associate/Senior Associate/Lead - Consumer Banking - Lead/QA-Pune/Hyderabad - GO/JC/4679/2026
🏢 Golden Opportunities
📍 Hyderabad