Role Description

Job Code 15171 Locations Bengaluru Minimum Experience 1 Maximum Experience 3 Mandatory Skills SQL

- Python;,IBPL
- R-Script
- Java Script;,Exposure to O9 Supply Planning solutions;,Exposure in Supply Chain Planning / Analytics Skill to Evaluate SQL
- Python; ,IBPL
- R-Script
- Java Script;,Exposure to O9 Supply Planning solutions;,Exposure in Supply Chain Planning / Analytics Experience 1 to 3 Years Location Bengaluru 1. Resource has to play a role of O9 support engineer 2. Resource has to work with O9 team who will support as BAU for Sony and they have production access of the system.
- Resource will be assigned ticket where resource has to check for Sony biz user’s query or issue and resolve it. For production fix resource may need help of O9 team.
- Shift may be Japan shift (6:30 am – 3:30 pm IST) or India shift (9 am – 6 pm IST) [Primary Skills]:

- Exposure in Supply Chain Management and Supply Chain Analytics
- Implementation / Support exposure on Supply Chain Management / Planning solutions
- Exposure in Graph database models, SQL queries /some coding exposure e.g., Java, C, Python, Excel Macro etc.
- Exposure in various type of supply chain networks model.
- SSIS Integration skill
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Conducting meetings and presentations to share ideas and findings.
- Performing requirements analysis.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.




- Experience creating detailed reports and giving presentations.
- Providing user training to business users and business process training to junior staff, and technical team.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Someone who looks at the bigger picture
- Experience working in an Agile environment
- Ability to work with various teams in a complex environment and under pressure
- Proven experience of gathering and documenting high quality business requirements (functional & non-functional)
- Robust team player able to share information effectively
- Ability to be flexible in approach and to manage changing priorities
- Understand system data structures, data flows and have an understanding of IT landscapes, API development, system design principles and can influence the direction of systems development [Good to have Skills]:
- Exposure in Supply Planning tools like O9, OMP, Kinaxis, Oracle Fusion Cloud, VB Macro
- Supply Chain Analytics certifications
- Knowledge of Remedy on Demand / Other Ticketing Tools
- Business analyst qualifications Education Qualificaiton BTech, BE OR MCA Roles &
- Responsibilities
- Work on the support ticket assigned.
- Response to user soon on the ticket
- Do investigation about user’s query or issue and resolve
- Continuously update the user about the status of the ticket
- Once issue OR query resolved please update the details of resolution in ITSM tool.
- If required discuss with user about query or issue to understand more about ticket
- Work with O9 platform support team if any help required to investigate in production system and also take help of O9 to release changes/fixes in production after tested successfully in Dev environment and UAT done.

Shift Timings

General shift, Morning Shift, sometime oncall night shift

Skills o9 Supply Planning, SQL, Python, IBPL

📌 Associate II - Production Support (Bengaluru)
🏢 UST
📍 Bengaluru