Company Description AL Fahad Global Enterprises is an international organization focused on delivering high-quality services to clients across global markets. The company emphasizes professional customer interactions, reliable support, and efficient service delivery. Team members are encouraged to develop their skills and grow within a structured, performance-driven environment.

AL Fahad Global Enterprises values integrity, clear communication, and a commitment to customer satisfaction. The organization offers opportunities to work on international processes and build a long-term career in customer service.

Role Description The Associate Customer Service (International) role is a full-time, on-site position based in Navi Mumbai. In this role, the associate will handle international customer queries via phone, email, or chat, ensuring prompt and accurate responses. Daily responsibilities include resolving issues, providing product or service information, and escalating complex cases to senior team members when required.

The associate will update customer records, follow standard operating procedures, and adhere to quality and compliance guidelines. The role also involves meeting performance targets,



collaborating with colleagues, and maintaining a qualified and courteous tone in all customer interactions. Immediate joiners are preferred for this position.

Qualifications

- Strong verbal and written communication skills in English, with the ability to interact clearly and professionally with international customers.
- Customer service mindset, including active listening, empathy, problem-solving, and the ability to handle complex or escalated queries.
- Basic computer proficiency, including familiarity with CRM systems, email platforms, and data entry.
- Ability to work on-site in Navi Mumbai, maintain punctuality, and adapt to rotational shifts if required.
- Previous experience in international customer service or call center operations is an advantage.
- Minimum educational qualification: high school diploma or bachelor’s degree in any discipline.
- Ability to work under pressure, meet performance targets, and maintain high standards of professionalism.
- Immediate availability to join and willingness to complete any required training programs.

📌 Associate Customer Service (International - Immediate Joiners) (Navi Mumbai)
🏢 AL Fahad Global Enterprises
📍 Navi Mumbai