Key Responsibilities:

Client Nurture / relationship -

Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’. Ensures the client is able to interact successfully with the organization and to optimize the engagement (measurable through improving CSAT). Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the company.

Adoption Charter -

Ensures the client is aware of and is successfully adopting oAer features and increasing their usage of services (as appropriate). Proactively helps the client to realize demonstrable value from the oAers and meet their original business (procurement) objectives.

Expansion Charter -

Drives up-sell of existing OAers/services and closes the deals to achieve revenue targets. Identifies cross-sell opportunities (to extend company's footprint with the client)



and facilitates engagement with Sales/GTM functions to engage the client on these opportunities.

Renewal Charter

Demonstrates the value delivered by the organization throughout the lifetime of the contract and drives a successful and on-time renewal. Minimizes churn (client, revenue, service) at renewal and seeks opportunities to drive up sell / cross-sell as part of the renewal process. Client Success Practice -

Be an active member of the regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community). Responsible for DATA Quality Management within own client portfolio. Builds and maintains Client Success Management skills and operating knowledge. Builds and maintains an up-to-date knowledge of company oAerings.

📌 Associate Client Success Specialist (Mumbai)
🏢 NTT Global Data Centers
📍 Mumbai