nPlease find the JD.

nRole- Executive/Assistant Manager

nLocation- Delhi, Noida & Gurgaon

n

nResponisbilities:-

n1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.

n2.Maintain & follow grooming standards as specified in the SOP Manual.

n3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

n4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents

n5. Ensure that customer is provided with complete details pertaining to the product & cost

n6. Responsible for relationship building and servicing the city PSA & TAs

n7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings

n9.



Responsible to coordinate with service team for post-sale process

n10. Maintain Daily Sales Report

n11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on current offers

n12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction

n13. Adhere to company policy and systems

n14. Ensure zero monetary losses by cancellation of liabilities and timely collections

n

nTravel Sales, Leisure Sales, Holiday Sales, Itinery, Holiday Packages

📌 Assistant Sales Manager (New Delhi)
🏢 Thomas Cook India
📍 New Delhi