ASSISTANT PROPERTY MANAGER

ROLES &

- RESPONSIBILITIES

1. Property Operations

- Manage day-to-day operations of the property.

- Ensure all facilities and common areas are clean, functional, and well maintained.

- Conduct regular property inspections and identify operational issues.

- Coordinate with maintenance, housekeeping, security, and other support teams.

- Ensure all operational SOPs and company standards are followed.

1. Customer Management

- Handle resident queries, complaints, and service requests promptly.

- Maintain positive relationships with residents and ensure a positive living experience.

- Conduct regular resident interactions and collect feedback.

- Resolve conflicts and escalate critical issues to the concerned team.

- Support move-in, move-out, room allocation, and check-out processes.

1. Housekeeping &
- Hygiene

- Monitor housekeeping activities and cleaning standards.

- Ensure common areas, rooms, washrooms, kitchens, and other facilities are maintained properly.

- Conduct daily/weekly housekeeping audits.

- Monitor cleaning supplies and raise requirements on time.

1. Maintenance &
- Facility Management

- Track electrical, plumbing, civil, AC, lift, water, and other maintenance issues.

- Coordinate with the R&M;/maintenance team and external vendors.

- Follow up until complaints are completely resolved.

- Maintain records of maintenance issues and recurring problems.

1. Security &
- Safety





Ensure security procedures are followed.

- Monitor CCTV, visitor management, access control, and security staff performance.

- Report and escalate incidents, accidents, or emergencies immediately.

- Ensure fire and other safety protocols are followed.

1. Vendor Management

- Coordinate with external vendors for housekeeping, maintenance, pest control, water supply, laundry, and other services.

- Monitor vendor performance and service quality.

- Verify work completion before approving services/bills.

- Follow up on pending vendor payments and service issues.

1. Team Management

- Allocate daily tasks to housekeeping, security, and support staff.

- Monitor attendance, punctuality, grooming, and productivity.

- Conduct team briefings and communicate operational updates.

- Identify staffing requirements and coordinate with HR/recruitment.

1. Inventory &
- Asset Management

- Maintain records of property assets, equipment, keys, and consumables.

- Conduct regular stock and asset audits.

- Monitor consumption and prevent unnecessary wastage.

- Raise purchase/indents for required materials.

Key KPIs / KRAs

- Resident satisfaction and complaint resolution TAT

- Occupancy and retention

- Property cleanliness and audit score

- Maintenance closure TAT

- Housekeeping and security performance

- Vendor performance

- Cost control and wastage reduction

- Safety and compliance

📌 Assistant Property Manager (Bengaluru)
🏢 ANI Living Spaces
📍 Bengaluru