30 Sep
|
Ziphertech
|
Mumbai
Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO
Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.
Required Candidate profile
Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO.
Positive Communication and people management Skills. Min 1 Year as
📌 Assistant Manager / Team Leader - Inbound / Outbound - BPO (Mumbai)
🏢 Ziphertech
📍 Mumbai