Role Overview

Assistant Manager

Operations will support the end-to-end operational efficiency of branch functions, rental fleet management, system monitoring, and process compliance. The role requires robust analytical skills, coordination with cross-functional teams, and regular branch engagement to ensure seamless operations across the network.

Key Responsibilities

- Rental Equipment Software & System Management
- Act as the Single Point of Contact (SPOC) for the Rental Equipment Management Software for all branches.
- Coordinate with IT / software providers for system updates, issue resolution, user access, and escalations.
- Ensure accurate data entry, process adherence, and utilization of the software across branch teams.
- Monitoring, Analysis & Escalations
- Monitor daily operational dashboards, fleet utilization reports, service logs, and TAT compliance.
- Conduct trend analysis, identify deviations, and highlight abnormalities to relevant stakeholders.
- Drive timely escalations for operational bottlenecks, system issues, and process non-compliance.
- Rental Fleet & FAR (Fixed Asset Register) Analysis
- Track and analyse the Rental Fleet performance, availability, deployment, utilization, and downtime.
- Maintain and verify FAR data related to rental equipment.
- Identify underutilized assets and provide recommendations for redeployment or redistribution.
- Branch RAU & Stock Request Analysis
- Review RAU (Rental Asset Utilization) reports from branches.
- Analyze stock requests to ensure demand justification, availability, and alignment with inventory planning.
- Coordinate with procurement, logistics, and branch teams for stock fulfilment and optimization.
- Branch Visits




- Conduct periodic branch visits to assess operational processes, equipment condition, documentation, and software usage.
- Prepare visit reports highlighting gaps, action plans, and process improvement opportunities.
- Service Calls & Spares Consumption
- Monitor service call logs, issue closure timelines, and service cost analysis.
- Track spares consumption patterns, identify abnormalities, and optimize preventive maintenance activities.
- Coordinate with service teams to ensure adherence to SLAs.
- Revenue Monitoring
- Analyze Branch-wise and System-wise revenue performance.
- Identify revenue leakages, missed billing opportunities, or underutilization of rental assets.
- Collaborate with sales and branch teams to improve revenue realization.
- Licenses Monitoring
- Maintain updated records of operational, software, and compliance-related licenses.
- Track renewal cycles and ensure timely renewals to avoid business disruptions

Skills & Competencies-

- Strong analytical and reporting skills
- Proficiency in MS Excel, ERP tools, and rental management software
- Excellent coordination and communication abilities
- Process-driven mindset with attention to detail
- Ability to conduct audits and drive corrective actions
- Operational problem-solving and decision-making capability

Key Attributes –

- Result-oriented and proactive
- Willingness to travel for branch visits
- Ability to multitask and manage cross-functional interactions
- High sense of ownership and accountability.

Requirements

Qualifications & Experience –
- Any Science/ Commerce degree + MBA operations (preferred)
- 6+ years of experience in operations, fleet management, logistics, or related fields
- Experience in rental equipment operations will be an added advantage

📌 Assistant Manager || Fleet Management/Logistics - Mumbai
🏢 2COMs
📍 Mumbai