Role Overview

Assistant Manager

Operations will support the end-to-end operational efficiency of branch functions, rental fleet management, system monitoring, and process compliance. The role requires solid analytical skills, coordination with cross-functional teams, and regular branch engagement to ensure seamless operations across the network.

Key Responsibilities

- Rental Equipment Software & System Management

• Act as the Single Point of Contact (SPOC) for the Rental Equipment Management Software for all branches.

• Coordinate with IT / software providers for system updates, issue resolution, user access, and escalations.

• Ensure accurate data entry, process adherence, and utilization of the software across branch teams.

- Monitoring, Analysis & Escalations

• Monitor daily operational dashboards, fleet utilization reports, service logs, and TAT compliance.

• Conduct trend analysis, identify deviations, and highlight abnormalities to relevant stakeholders.

• Drive timely escalations for operational bottlenecks, system issues, and process non-compliance.

- Rental Fleet & FAR (Fixed Asset Register) Analysis

• Track and analyse the Rental Fleet performance, availability, deployment, utilization, and downtime.
- Maintain and verify FAR data related to rental equipment.

• Identify underutilized assets and provide recommendations for redeployment or redistribution.
- Branch RAU & Stock Request Analysis

• Review RAU (Rental Asset Utilization) reports from branches.

• Analyze stock requests to ensure demand justification, availability, and alignment with inventory planning.

• Coordinate with procurement, logistics, and branch teams for stock fulfilment and optimization.

- Branch Visits





• Conduct periodic branch visits to assess operational processes, equipment condition, documentation, and software usage.

• Prepare visit reports highlighting gaps, action plans, and process improvement opportunities.

- Service Calls & Spares Consumption

• Monitor service call logs, issue closure timelines, and service cost analysis.

• Track spares consumption patterns, identify abnormalities, and optimize preventive maintenance activities.

- Coordinate with service teams to ensure adherence to SLAs.
- Revenue Monitoring
- Analyze Branch-wise and System-wise revenue performance.

• Identify revenue leakages, missed billing opportunities, or underutilization of rental assets.

• Collaborate with sales and branch teams to improve revenue realization.

- Licenses Monitoring

• Maintain updated records of operational, software, and compliance-related licenses.

• Track renewal cycles and ensure timely renewals to avoid business disruptions

Skills & Competencies-

- Strong analytical and reporting skills

• Proficiency in MS Excel, ERP tools, and rental management software
- Excellent coordination and communication abilities
- Process-driven mindset with attention to detail
- Ability to conduct audits and drive corrective actions
- Operational problem-solving and decision-making capability

Key Attributes –
- Result-oriented and proactive
- Willingness to travel for branch visits

• Ability to multitask and manage cross-functional interactions
- High sense of ownership and accountability.

Requirements

Qualifications & Experience –
- Any Science/ Commerce degree + MBA operations (preferred)

• 6+ years of experience in operations, fleet management, logistics, or related fields

• Experience in rental equipment operations will be an added advantage

📌 Assistant Manager || Fleet Management/Logistics - Mumbai
🏢 2COMs
📍 Mumbai