Assistant Manager – HousekeepingProperty: Fort Jadhavgadh – A Gadh Heritage Property

Department: Housekeeping

Location: Pune, Maharashtra

Reporting To: Executive Housekeeper / Housekeeping Manager

About the RoleWe are looking for a agile and experienced Assistant Manager – Housekeeping to join the Housekeeping team at Fort Jadhavgadh – A Gadh Heritage Property.

The role will be responsible for assisting the Housekeeping Manager in maintaining the highest standards of cleanliness, hygiene, presentation, guest comfort, and service excellence across guest rooms, public areas, restaurants, back-of-house areas, and the overall resort.

The ideal candidate should have strong operational knowledge, leadership skills, attention to detail, and experience in a luxury hotel, resort, heritage property, or large hospitality operation.

Key Responsibilities1. Housekeeping Operations

- Assist the Housekeeping Manager in managing day-to-day housekeeping operations.
- Ensure guest rooms, public areas, restaurants, corridors, back-of-house areas, and other assigned areas are maintained to the required standards.
- Conduct regular inspections of guest rooms and public areas.
- Ensure timely room readiness and coordination with Front Office for arrivals, departures, VIPs, and special requests.
- Monitor cleanliness, hygiene, presentation, and maintenance-related issues and ensure timely rectification.
- Ensure adherence to departmental SOPs and hotel standards.

2. Team Management

- Supervise and motivate housekeeping associates, supervisors, and outsourced staff.
- Allocate daily duties and prepare manpower deployment plans based on occupancy and operational requirements.
- Conduct daily briefings and communicate operational priorities to the team.
- Monitor staff grooming, discipline, attendance, productivity, and performance.
- Coach and train team members on housekeeping procedures, guest service, hygiene, and safety standards.

3. Guest Satisfaction

- Ensure prompt resolution of guest complaints and housekeeping-related requests.
- Conduct regular guest room and guest-area inspections to identify potential issues before they impact guest experience.
- Coordinate with Front Office,



Engineering, F&B;, Security, and other departments for effective resolution of guest concerns.
- Participate in guest interactions and ensure appropriate follow-up on feedback and complaints.

4. Linen & Inventory Management

- Monitor linen, uniforms, amenities, cleaning chemicals, guest supplies, and housekeeping operating equipment.
- Maintain appropriate stock levels and initiate procurement requests whenever required.
- Conduct regular physical inventory and ensure proper recording and control of stock.
- Coordinate with Laundry and external vendors to ensure timely availability of clean linen.
- Minimize linen loss, damage, wastage, and unnecessary consumption.

5. Quality & Hygiene Standards

- Ensure high standards of cleanliness and hygiene throughout the property.
- Conduct regular quality audits and identify areas requiring corrective action.
- Ensure proper usage, dilution, storage, and handling of cleaning chemicals.
- Monitor pest-control activities and coordinate with approved vendors for preventive measures.
- Ensure compliance with health, safety, fire, and hygiene standards.

6. Cost Control

- Assist in controlling departmental operating expenses.
- Monitor consumption of chemicals, amenities, linen, guest supplies, and other consumables.
- Reduce wastage through effective inventory and resource management.
- Support the Housekeeping Manager in budgeting, forecasting, and procurement planning.

7. Coordination & Administration

- Coordinate closely with Front Office regarding room status, VIP arrivals, early check-ins, late check-outs, room changes, and special occasions.
- Coordinate with Engineering for room defects and maintenance requirements.
- Maintain housekeeping reports, checklists, inspection records, inventory records,



and other departmental documentation.
- Assist in preparing daily, weekly, and monthly operational reports.
- Support departmental audits and management inspections.

Required Skills & Competencies
- Strong knowledge of hotel/resort housekeeping operations.
- Excellent leadership and team-management skills.
- Strong communication and interpersonal skills.
- Good understanding of luxury housekeeping standards.
- Excellent attention to detail.
- Strong guest-handling and problem-solving abilities.
- Knowledge of linen and inventory management.
- Knowledge of cleaning chemicals, equipment, and housekeeping procedures.
- Ability to work under pressure and manage multiple operational priorities.
- Good computer and MS Office skills.
- Strong coordination skills with Front Office, Engineering, F&B;, and other departments.

Qualification & Experience
- Diploma/Degree in Hotel Management or Hospitality Management preferred.
- Minimum 4–6 years of relevant housekeeping experience, preferably with experience in a supervisory or managerial capacity.
- Experience in a luxury hotel, resort, heritage property, or large-scale hospitality operation will be an advantage.
- Candidates with strong operational experience and leadership capabilities will be considered.

Key Performance Areas (KPIs)
- Guest room and public-area cleanliness scores.
- Guest satisfaction and complaint resolution.
- Room readiness and turnaround time.
- Housekeeping quality audit scores.
- Linen and inventory control.
- Departmental cost and consumption control.
- Team productivity and manpower utilization.
- Compliance with SOPs, hygiene, and safety standards.
- Training and development of housekeeping associates.

Candidate ProfileThe ideal candidate should be hands-on, proactive, organized, guest-focused, and comfortable working in a heritage resort environment. The candidate must be capable of leading the team on the floor while maintaining strong operational discipline and service standards. Interested candidates may share their updated CV with relevant experience and current/expected compensation details.@ [email protected]

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