No. of positions: 03

Profile 1: Grievance Redressal Management

- Monitor and assess daily concerns and complaints raised by users.
- Ensure effective management of the complaint mechanism and maintain complete oversight of the grievance redressal system.
- Close the loop on concerns raised by conducting proper investigations and providing appropriate resolutions to users.
- Collect and review monthly feedback on vendor services.
- Organize monthly vendor meetings and prepare and circulate meeting agendas.
- Conduct daily operational checks and provide support for lost laundry-related concerns.
- Coordinate with various departments for university laundry requirements, including the Food Department, Guest House, VIP Laundry, and other relevant departments.

Profile 2: Legal Compliance, Documentation & Billing

- Maintain records and track the expiry and renewal of agreements, including the incorporation of current clauses where required.
- Track FSSAI licenses and ensure timely renewal through regular follow-up with vendors.
- Maintain staff records and compliance documents, including medical records, police clearance certificates, identity documents, and mandatory training records such as FOSTAC.
- Prepare and process monthly rental invoices for vendor partners.
- Maintain records of defaulters and ensure regular follow-up for timely resolution.
- Coordinate with the JGU Security Department regarding staff gate entry, vehicle movement, and preparation of staff identity cards.
- Coordinate with vendors regarding staff disciplinary matters, employee well-being, and alcohol-related concerns.
- Ensure compliance with minimum wages, PF,



ESI, and other applicable statutory requirements for all laundry workers deployed on campus.

Profile 3: Laundry Operations

- Monitor and provide operational support for the vendor's daily laundry operations.
- Supervise the ETP plant, including its operation and maintenance, in coordination with the laundry vendor.
- Engage regularly with vendors to identify and resolve daily operational challenges.
- Coordinate with relevant departments, including FM and Infrastructure, to ensure timely completion of necessary work.
- Prepare snag lists for biannual preventive planned maintenance activities.
- Monitor and coordinate with vendors to ensure timely completion of preventive planned maintenance activities.
- Conduct regular audits, prepare audit reports, and communicate findings to vendors for necessary corrective actions.
- Ensure proper upkeep, housekeeping, and maintenance of the laundry facility.
- Monitor safety practices, including the use of PPE kits, chemical storage, fire safety norms, and LPG usage.
- Maintain records of functional and non-functional equipment, including washing machines, DC machines, and dryers.
- Monitor the quality of washing and dry cleaning services, including checking for stains, damage, and other quality-related issues in laundered and dry-cleaned items.
- Monitor the rates of direct-paid laundry services offered to students.
- Ensure optimal utilization of available campus resources.
- Conduct and coordinate joint safety audits with the Fire and Electrical Departments.

Employment Type: Full-time, Permanent

Education: Any Graduate

📌 Assistant / Deputy Manager, Laundry Operations (Sonipat)
🏢 O.P. Jindal Global University (JGU)
📍 Sonipat