Company Description Lava International Limited is one of India’s fastest-growing mobile handset companies, established in 2009 and now a leading player among the top three Indian brands. Guided by the principle of “Create Possibilities,” Lava focuses on empowering people through high-quality, creative products.

The company emphasizes integrity, adaptability, and a passion for excellence in all aspects of its operations. Lava offers an environment that encourages innovation, professional growth, and customer-centric thinking, making it an attractive workplace for individuals who want to shape the future of mobile technology.

Role Description The Area Service Manager is a full-time, on-site role based in Varanasi, responsible for overseeing after-sales service operations across the assigned territory. The role includes managing service centers, ensuring timely resolution of customer issues, and maintaining service quality standards in line with company policies.

The Area Service

Manager will monitor key performance indicators, support partners with process improvements, and coordinate with internal teams for escalations and technical updates. Daily activities involve training and guiding service staff, conducting audits, tracking spare parts and inventory,



and preparing regular reports on service performance and customer satisfaction. The role also requires building strong relationships with local partners and retailers to enhance the overall service experience for Lava customers.

Qualifications

- Strong customer service and relationship management skills, with a focus on after-sales support and issue resolution.
- Experience in service operations, including service center management, audit processes, and performance monitoring.
- Competence in basic data analysis and reporting, using tools such as spreadsheets and service management software.
- Ability to train, coach, and supervise teams, ensuring adherence to processes and quality standards.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Prior experience in the mobile handset or consumer electronics industry is highly beneficial.
- Bachelor’s degree in engineering, business, or a related field, or equivalent relevant experience.
- Willingness to travel within the region as needed and work on-site in Varanasi.

📌 Area Service Manager (Varanasi)
🏢 Lava International
📍 Varanasi