AREA MANAGER/Operations Manager – The role involved in responsible for the overall operational and commercial performance of assigned sites/area, ensuring effective manpower management, service quality, client satisfaction, compliance, and timely closure of operational and commercial matters.

Key Responsibilities

1. Manpower & Team Management

- Plan and monitor manpower deployment across assigned sites.
- Monitor attendance, punctuality, grooming, discipline, and performance.
- Identify performance gaps and ensure necessary training, coaching, or corrective action.
- Ensure proper onboarding and induction of new employees.

2. Site Operations & Service Quality

- Conduct regular site visits and monitor service delivery as per company and client requirements.
- Identify operational gaps, recurring pest/service issues, and ensure timely corrective action.
- Ensure RCA, CAPA, and preventive actions are implemented and followed through to closure.
- Monitor overall site performance and drive continuous improvement.

3. Client Management

- Maintain professional and healthy relationships with clients.
- Act as the key point of contact for operational concerns and escalations.
- Understand client requirements and ensure timely fulfilment within the agreed scope.
- Handle critical and repeated client complaints with appropriate escalation and follow-up.

4. Complaint & Escalation Management

- Ensure all client complaints are addressed promptly.




- Track issues from Issue → RCA → Corrective Action → Preventive Action → Closure.
- Ensure every issue has a responsible person and defined closure timeline.
- Escalate unresolved or critical matters through the appropriate hierarchy.

5. Compliance & Documentation

- Ensure required operational, statutory, safety, training, and employee documents are maintained.
- Keep assigned sites audit-ready and ensure compliance with company SOPs, client requirements, and applicable standards.
- Track audit observations and ensure corrective actions are completed within timelines.

6. Billing & Commercial Follow-up

- Coordinate timely preparation and submission of monthly bills.
- Ensure billing documents and supporting records are complete and accurate.
- Follow up with clients for bill acceptance, processing, and payment.
- Track pending bills, discrepancies, and payment delays and escalate when required.

7. Overall Accountability

- Take ownership of assigned sites from manpower deployment through service delivery, client satisfaction, compliance, billing, and payment realization.
- Coordinate with Operations, HR, Finance, and Head Office wherever cross-functional support is required.
- Ensure issues are not merely reported but actively followed up until closure.

Pay: ₹25,000.00 - ₹36,072.00 per month

Advantages

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Area Manager/Operations Manager-Pest Control (Bengaluru)
🏢 IPMS-INDIA
📍 Bengaluru