Key Responsibilities:

a. Leadership and Team Management:

- Lead and inspire a large team across multiple stores, fostering a culture of excellence, collaboration, and continuous improvement.

- Provide guidance, training, and support to ensure team members are motivated, engaged, and equipped to deliver exceptional service.

b.

Operations

Management:

- Oversee day-to-day operations of restaurants, ensuring smooth functioning and adherence to brand standards, operational procedures, and regulatory requirements.

- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimize operational efficiency and profitability.

c.

Customer

Service and Satisfaction:

- Champion a customer-centric approach, ensuring the highest level of service and satisfaction to drive customer loyalty and positive reviews.

- Address customer feedback and complaints promptly and effectively, taking proactive measures to enhance the overall experience.

d.

Business

Performance:

- Drive sales growth and profitability by analysing performance metrics, identifying areas for improvement, and implementing strategies to achieve revenue targets.

- Contribute to the development and execution of strategic plans & initiatives to drive business growth, expand market presence, and stay ahead of industry trends.

e.

Brand

Standards and Compliance:

- Uphold brand standards and ensure consistency in product quality,



service delivery, and overall guest experience across all restaurants.

- Ensure compliance with company policies, industry regulations, and health and safety standards, maintaining a safe & secure environment for employees & guests and other legal requirements.

f.

Interdepartmental

Coordination:

- Act as a liaison between different departments to ensure effective communication and collaboration.

- Work closely with internal departments such as HR, marketing, finance, and operations to align strategies, share insights, and drive cross-functional initiatives.

Key Requirements:

- A minimum of 10 years of progressive experience in F&B; Operations.

- Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).

- Proven experience in a similar role within the quick service/rapid food industry, managing multiple locations and large teams.

- Strong leadership abilities with excellent interpersonal and communication skills.

- Excellent interpersonal and communication skills, with the ability to inspire and motivate teams.

- Proficiency in various computer software programs (MS Office, restaurant management software, etc).

- Strategic thinker with the ability to analyse data, identify trends, and make data-driven decisions.

- Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

📌 Area Manager (Mumbai)
🏢 Hirex Services
📍 Mumbai