Job Summary

We are looking for an enthusiastic Application Support Engineer to join our technical support team. This is an excellent chance for fresh graduates who are interested in building a career in application support, cloud technologies, databases, APIs, and enterprise software. The selected candidate will be trained on our products and technologies and will work closely with customers, development teams, QA, and implementation teams to troubleshoot application issues and provide timely resolutions.

Key Responsibilities:

Provide Level 1 (L1) technical support for software applications.

Understand customer-reported issues and perform initial troubleshooting.

Reproduce reported issues and document findings clearly.

Monitor support tickets and ensure timely responses and follow-ups.

Troubleshoot application configuration, user access, permissions, and integration-related issues.

Analyze application logs and error messages to identify possible root causes.

Perform basic database queries for troubleshooting and data verification.

Assist with API and integration troubleshooting.

Coordinate with development and QA teams for issues requiring deeper investigation.

Test fixes and validate resolutions before communicating them to customers.

Maintain proper documentation of issues, solutions, and troubleshooting procedures.

Participate in product training and continuously improve product knowledge.





Follow defined SLAs and support processes.

Communicate professionally with customers through email, calls, and support tickets.

Technical

Skills

Basic knowledge or academic exposure to:

SQL and relational databases

REST APIs and JSON

Web applications and HTTP/HTTPS concepts

Cloud technologies such as AWS, Azure, or Google Cloud

Windows/Linux fundamentals

Software troubleshooting and debugging concepts Knowledge of Salesforce, PostgreSQL, AWS, Azure, or Microsoft SharePoint would be an added advantage but is not mandatory.

Required

Skills

Strong analytical and problem-solving ability

Good written and verbal communication skills

Willingness to interact with customers

Ability to understand technical problems and explain solutions clearly

Strong learning attitude and interest in new technologies

Ability to work effectively within a team

Good attention to detail

Ability to prioritize multiple support requests Educational Qualification

B.E./B.Tech/BCA/ B.Sc/MCA/M.Sc or equivalent degree in:

Computer Science

Information Technology

Electronics

Computer Applications To apply, please email your updated resume to: [email protected] Note: Please apply only if you are available to attend the in-person interview rounds and work from the office on a full-time basis.

📌 Application Support Engineer (Gulbarga)
🏢 XfilesPro
📍 Gulbarga