We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service Support Team.
(B) JOB DUTIES & RESPONSIBILITY
- Provide technical support to users on GIS based application at customer premises
- Handle all issues assigned by customer/user directly
- Evaluate issues, troubleshoot and provide resolution
- Ensure that all the operational processes and SLA are strictly followed
- Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
- Provide application support during outage/degrade or any enhancements.
- Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
- Need to interact with stakeholder regarding the resolution of issues.
- Perform incident/change/release management activities
- Troubleshoot end user problems
- Work well in a high energy, fast paced, enthusiastic, positive, and team-oriented culture
- Required to report to Customer Operational Manager.
- Ready to work in 24*7 shift (rotational on weekly /bi-weekly).
(C) QUALIFICATION AND SKILLSET
- 2 - 4 Years of Experience
- Excellent written and verbal communication skills.
- Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc.
- Knowledge about application integration (integrated with other systems to receive data/information)
- Knowledge of complete Data flow in the system.
- ITIL certification is preferred (Good to have...)
- Knowledge in Telecom wireline would be an advantage