Role

Application & Production Support – AML Location:

Andheri, Mumbai Experience:

3–6 Years Employment Type:

Full-Time Work Mode:

Work from Office

Role Overview We are looking for an experienced

Application & Production Support professional with 3–6 years of experience supporting enterprise applications, with mandatory experience in

AML applications/processes . The candidate should have strong hands-on expertise in

Linux/Unix, SQL, and APIs , along with experience in production monitoring, incident management, application troubleshooting, batch/job monitoring, and stakeholder coordination.

Key Responsibilities Provide technical and operational support for

AML / transaction monitoring applications . Monitor application availability, alerts, APIs, interfaces, scheduled jobs, and production parameters. Troubleshoot production issues and perform initial investigation, impact analysis, and root-cause analysis. Use

SQL for data validation, investigation, and troubleshooting. Use

Linux/Unix commands for log analysis, application monitoring, and troubleshooting. Troubleshoot and validate

REST APIs and API integrations . Monitor batch jobs and identify failures, exceptions, and operational issues. Perform daily

EOD/EOM activities and production checks. Manage incidents, service requests,



and user queries through ticketing tools. Coordinate with Application, Database, Infrastructure, Middleware, and other technical teams. Provide timely updates to users and stakeholders and escalate complex issues when required. Maintain support documentation, SOPs, and knowledge articles. Participate in

BCP/DR drills and ensure adherence to SLAs and production support processes.

Required Experience & Skills 3–6 years of experience in Application Support / Production Support / IT Operations. Mandatory:

Experience supporting

AML applications/processes . Strong hands-on experience in

Linux/Unix . Robust hands-on experience in

SQL for troubleshooting and data validation. Hands-on experience with

APIs , preferably REST APIs. Good understanding of

AML / Transaction Monitoring / Financial Crime Compliance processes. Experience in incident, service request, and ticket management. Experience with application monitoring, batch jobs, interfaces, logs, and production troubleshooting. Experience in

EOD/EOM processing and operational activities. Strong analytical and troubleshooting skills. Good communication and stakeholder coordination skills. BFSI/Banking domain experience is preferred.

📌 Application Support Engineer (Mumbai)
🏢 AQM technologies
📍 Mumbai