Experience: 3–5 Years

Location: Vadodara

Candidates: Open to candidates from anywhere in India

Work Mode: Hybrid / Remote

Initial Requirement: 1 week WFO

Shift: 3:00 PM – 12:00 AM ; may include night shifts in future

CTC: Up to ₹8.5 LPA

Joining: Immediate–30 Days Mandatory Role Overview

We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR) . The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams.

Mandatory

Skills

NetSuite – Minimum 3 Years

NSAR – Minimum 1 Year

Advanced/Expert Microsoft Excel

Application Support / L2 Support

Strong troubleshooting and problem-solving

Solid communication and stakeholder management

US stakeholder interaction

Incident and issue resolution

Application configuration/support

Change management

Good to Have

CaseLocker

Ragic

Salesforce

DocuSign

Microsoft Copilot / AI tools The JD specifically mentions CaseLocker, Ragic,



Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage. Key Responsibilities

Provide L2 support for NetSuite and NSAR .

Manage NSAR access requests, provisioning and governance.

Troubleshoot NetSuite, NSAR and integrated-system issues.

Perform root-cause analysis and work with development teams on complex issues.

Support users and conduct application training.

Maintain SOPs, user guides and knowledge-base documentation.

Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign .

Support upgrades, enhancements, testing and integration initiatives.

Monitor application performance and identify recurring issues.

Generate reports and analyze trends.

Support system configuration and customization.

Work with vendors/support partners on complex issues.

Use AI tools such as Microsoft Copilot for support efficiency and automation.

📌 Application Support Analyst – NetSuite | NSARSupport (Mumbai)
🏢 Asian Hires
📍 Mumbai