Position Purpose:

This position is for Application Production Support - Reconciliation IT within Client Engagement and Financial Security - Reconciliation APS team. The primary purpose is to be accountable for all Production support activities of CEFS APS Reconciliation team

As APS member, own the end-to-end operational stability, resilience, performance, and continuous improvement of global, complex CIB applications critical to CEFS Reconciliation team . This role demands deep expertise in Platform Availability, IT Service Management (ITSM), automation and drive operational excellence, risk reduction, and cost efficiency across a multi-geography

This role demands partnering with high-performing global teams i.e. Engineering , Development, Infrastructure, Security, and ensure adherence to regulatory, audit, and CIB standards while fostering a culture of innovation, automation, and talent development .

The position operates within a virtual, multinational team and requires collaboration with other BNP Paribas locations and divisions. Candidates must demonstrate strong technical expertise, sharp analytical abilities, and meticulous attention to detail.

Responsibilities

Direct Responsibilities

- Perform well industrialized application support tasks and industrialize further tasks:
- Monitoring and alerting
- User support management
- Technical investigation and resolution of support issues
- Incident, Problem and Change management
- Resiliency / Disaster activity
- Release / deployments
- Request management
- Document and execute the regular system checks at various points in the day.
- Build up the documentation for further enhancement of the process.
- Follow all local policies for coming in shifts, weekend checks and releases.
- Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
- Attend standups (whiteboard)



and ensure smooth handover between the shifts.
- Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
- Participate in BCP working; Ensure strong governance and control
- Ensure established functions raise the bar a notch above via continuous improvement and level up by automating repetitive tasks.
- Participate in team shifts, weekend releases and Holiday coverage.
- Ensure all reported incidents are correctly logged, investigated, understood, explained, and followed up to avoid reoccurrence.
- Leverage Dynatrace or comparable monitoring tools for performance analysis and alerting

Technical & Behavioral Competencies

- Robust knowledge of Oracle/MS SQL with Linux
- Good to have knowledge of DIM (Intellimatch) tool
- Strong knowledge of APM Tools i.e., Dynatrace etc.
- Write and maintain automation scripts (Shell/Python) for routine operational tasks
- Good knowledge on Python
- Good understanding of observability tools i.e., Grafana / Prometheus
- Ability to work with various APS, Development, Operations stakeholders, locally and globally
- Dynamic, proactive and teamwork oriented
- Independent, self-starter and fast learner
- Good communication and interpersonal skills
- Practical knowledge of change, incident & problem management tools
- Innovative and transformational mindset
- Flexible attitude
- Ability to perform under pressure
- Strong analytical skills

Minimum 3 years of experience along with Bachelor's Degree Prior experience in Application Production Support domain.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

- Oracle/ MS SQL
- Linux
- DIM Intellimatch
- Python

Behavioral Skills:

- Ability to collaborate / Teamwork
- Decision Making
- Organizational skills
- Creativity & Innovation / Problem solving

Education Level: Bachelor Degree or equivalent

Location: Mumbai

📌 APPLICATION PRODUCTION SUPPORT (Mumbai)
🏢 BNP Paribas
📍 Mumbai