Position Purpose:

This position is for Application Production Support - Reconciliation IT within Client Engagement and Financial Security - Reconciliation APS team. The primary purpose is to be accountable for all Production support activities of CEFS APS Reconciliation team

As APS member, own the end-to-end operational stability, resilience, performance, and continuous improvement of global, complex CIB applications critical to CEFS Reconciliation team. This role demands deep expertise in Platform Availability, IT Service Management (ITSM), automation and drive operational excellence, risk reduction, and cost efficiency across a multi-geography

This role demands partnering with high-performing global teams i.e. Engineering, Development, Infrastructure, Security, and ensure adherence to regulatory, audit, and CIB standards while fostering a culture of innovation, automation, and talent development.

The position operates within a virtual, multinational team and requires collaboration with other BNP Paribas locations and divisions. Candidates must demonstrate solid technical expertise, sharp analytical abilities, and meticulous attention to detail.

Responsibilities

Direct Responsibilities

- Perform well industrialized application support tasks and industrialize further tasks:
- Monitoring and alerting
- User support management
- Technical investigation and resolution of support issues
- Incident, Problem and Change management
- Resiliency / Disaster activity
- Release / deployments
- Request management
- Document and execute the regular system checks at various points in the day.
- Build up the documentation for further enhancement of the process.
- Follow all local policies for coming in shifts, weekend checks and releases.
- Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
- Attend standups (whiteboard)



and ensure smooth handover between the shifts.
- Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
- Participate in BCP working; Ensure strong governance and control
- Ensure established functions raise the bar a notch above via continuous improvement and level up by automating repetitive tasks.
- Participate in team shifts, weekend releases and Holiday coverage.
- Ensure all reported incidents are correctly logged, investigated, understood, explained, and followed up to avoid reoccurrence.
- Leverage Dynatrace or comparable monitoring tools for performance analysis and alerting

Technical & Behavioral Competencies

- Strong knowledge of Oracle/MS SQL with Linux
- Good to have knowledge of DIM (Intellimatch) tool
- Strong knowledge of APM Tools i.e., Dynatrace etc.
- Write and maintain automation scripts (Shell/Python) for routine operational tasks
- Good knowledge on Python
- Good understanding of observability tools i.e., Grafana / Prometheus
- Ability to work with various APS, Development, Operations stakeholders, locally and globally
- Dynamic, proactive and teamwork oriented
- Independent, self-starter and fast learner
- Good communication and interpersonal skills
- Practical knowledge of change, incident & problem management tools
- Innovative and transformational mindset
- Flexible attitude
- Ability to perform under pressure
- Strong analytical skills

Minimum 3 years of experience along with Bachelor's Degree Prior experience in Application Production Support domain.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

- Oracle/ MS SQL
- Linux
- DIM Intellimatch
- Python

Behavioral Skills:

- Ability to collaborate / Teamwork
- Decision Making
- Organizational skills
- Creativity & Innovation / Problem solving

Education Level: Bachelor Degree or equivalent

Location: Mumbai

📌 APPLICATION PRODUCTION SUPPORT (Mumbai)
🏢 BNP Paribas
📍 Mumbai