About The Company

SkillsCapital is a leading technology solutions provider committed to delivering innovative and reliable enterprise software services. With a strong presence in the industry, SkillsCapital specializes in building, operating, and supporting large-scale cloud-native platforms, SaaS products, and mission-critical business systems. The company prides itself on fostering a collaborative environment that encourages continuous learning, technological excellence, and customer-centric solutions.

Serving clients across various sectors, SkillsCapital is dedicated to leveraging cutting-edge technologies to drive digital transformation and operational efficiency for organizations worldwide.

About The Role

We are hiring Application Support Engineers to join SkillsCapital, a top US multinational corporation known for managing complex enterprise platforms and cloud-native applications. This role offers an exciting opportunity to work remotely with a globally recognized organization, supporting applications used by thousands to millions of users worldwide. As an Application Support Engineer, you will be responsible for ensuring the stability, performance, and availability of mission-critical applications.

You will collaborate closely with distributed engineering, cloud operations, and product teams to troubleshoot issues, perform root cause analysis, and implement long-term solutions. The role demands a proactive approach to monitoring, incident management, and continuous improvement initiatives aimed at delivering exceptional operational excellence and customer experience.

Qualifications

- Minimum of 3 years of experience in Application Support, Production Support, Technical Support, or Software Support Engineering.
- Strong understanding of application architectures, software systems, and troubleshooting methodologies.
- Hands-on experience supporting enterprise applications, SaaS platforms, or customer-facing software products.
- Proficiency in SQL and database troubleshooting techniques.




- Experience working with incident management and ticketing platforms such as Jira, ServiceNow, Zendesk, or Freshservice.
- Excellent analytical, problem-solving, and debugging skills.
- Ability to investigate issues using logs, monitoring tools, and system diagnostics.
- Effective communication skills with the ability to work with both technical and non-technical stakeholders.
- Comfortable working in remote, distributed engineering environments.

Responsibilities

- Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments to ensure high availability and performance.
- Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues to identify root causes.
- Perform root cause analysis and collaborate with engineering teams to develop and implement long-term fixes.
- Support application deployments, releases, upgrades, and routine maintenance activities to minimize downtime.
- Work closely with software engineers, DevOps teams, cloud engineers, product managers, and customer success teams to coordinate issue resolution and improvements.
- Manage incident, problem, and change management processes to ensure structured and efficient handling of operational issues.
- Analyze application logs, system metrics, and monitoring dashboards to proactively identify potential problems before they impact users.
- Coordinate with cross-functional teams to ensure timely resolution of critical production incidents and communicate updates effectively.
- Document troubleshooting procedures, known issues,



and operational runbooks to facilitate knowledge sharing and operational consistency.
- Support production environments while maintaining high levels of service reliability and operational excellence.
- Participate in on-call support rotations and incident response activities to ensure 24/7 availability.
- Contribute to continuous improvement initiatives aimed at optimizing operational processes and enhancing customer satisfaction.

Benefits Joining SkillsCapital as an Application Support Engineer offers a range of professional and personal perks. You will have the opportunity to work with a top US multinational corporation on enterprise-scale platforms and mission-critical systems, gaining valuable experience in cloud-native applications and modern software platforms. The role is fully remote, providing flexibility and work-life balance. You will be part of a dynamic team with long-term project opportunities, including potential extensions. The position offers exposure to large-scale cloud environments on AWS, Azure, or Google Cloud, along with access to advanced monitoring and observability tools such as Datadog, New Relic, Grafana, and Splunk. SkillsCapital emphasizes a culture of continuous learning, innovation, and operational excellence, ensuring your professional growth and development.

Additionally, the company provides competitive compensation packages, comprehensive benefits, and a supportive work environment that fosters collaboration and excellence.

Equal Opportunity

SkillsCapital is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other protected characteristic. We believe in providing equal employment opportunities and creating a supportive environment where all employees can thrive and contribute to our shared success.

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