URGENT HIRING GENESYS WDE ENGINEER / DEVELOPER

Location: Bangalore

Experience: 49 Years

Role: Genesys WDE Engineer / Developer

Domain: Contact Center / Customer Experience / Genesys

Mandatory Skills

Genesys WDE, Genesys Configuration, Genesys Engage, Genesys On-Premise Architecture, Genesys Production Support & Troubleshooting

We are looking for a Genesys WDE Engineer/Developer with strong hands-on experience in Genesys Workspace Desktop Edition (WDE) and Genesys on-premise configuration.

The candidate should have strong knowledge of Genesys architecture and experience in configuring, supporting and troubleshooting WDE and related Genesys platform components.

Must Have

- Strong hands-on experience with Genesys WDE (Workspace Desktop Edition)
- Strong experience in Genesys configuration and administration in an on-premise setting
- Good understanding of Genesys Engage / On-Premise Architecture

- Experience configuring

- Applications

- Agents

- Places

- DNs

- Application Options

- Connections

- Genesys Objects




- Understanding of voice and email interaction lifecycles
- Knowledge of routing and agent desktop behavior
- Strong troubleshooting using Genesys application logs and configuration analysis

- Working knowledge of

- Configuration Server
- SIP Server / T-Server

- Interaction Server

- URS

- Stat Server

- Management Layer

- Solution Control Server
- Strong analytical and troubleshooting skills

Role Focus The primary focus will be on Genesys WDE, Genesys configuration, production support and troubleshooting. Candidates with additional C#/.NET development and WDE customization experience will be preferred.

Location: Bangalore

Experience: 4–9 Years

Interested candidates can share their updated CV with:

1. Total Experience
2. Relevant Genesys Experience
3. Notice Period
4. Current Location
5. Current CTC
6. Expected CTC

Share your CV for immediate [email protected] Regards,

Akshay

Net Connect Global

📌 Application Developer (Bengaluru)
🏢 Net Connect
📍 Bengaluru