- Assist passengers with check-in, boarding passes, baggage drop, and flight-related queries.

- Provide friendly and professional customer service throughout the airport journey.

- Handle passenger documentation and verify travel details accurately.

- Support boarding and ensure passengers reach the designated gate on time.

- Coordinate with airline, security, baggage, and airport operations teams.

- Assist elderly passengers, families, and passengers requiring special assistance.

- Manage baggage-related queries and coordinate with the appropriate department when required.

- Make timely announcements and provide accurate information about flight schedules and gate changes.

- Maintain qualified grooming, communication, and workplace etiquette.

- Follow airport safety, security, and airline operational procedures at all times.

- Handle passenger concerns calmly and escalate complex issues to supervisors.

- Work efficiently in rotational shifts, including weekends and holidays.

- Maintain a positive, responsible, and customer-focused approach.

📌 Airport Ground Staff (Guwahati)
🏢 Rameshwarpur Pandua Farmer Producer Company
📍 Guwahati