After-Sales Service Engineer

Position: After-Sales Service Engineer

Department: Sales & After-Sales

Location: Vapi / Surat

Coverage: Gujarat Chemical Zone (Silvassa, Surat, Vadodara, Vapi, Ankleshwar, Bharuch)

Travel: 15-20 days per month

About the Company

Shanghai Songnai Intelligent Equipment Co., Ltd. i.e SONNER FEEDING SYSTEMS INDIA PRIVATE LIMITED is a Chinese manufacturer of loss-in-weight feeders, gravimetric feeding equipment, batching systems and process-control solutions, serving industries such as plastics, chemicals, food and building materials.

Role Overview

We are looking for an After-Sales Service Engineer responsible for installation, commissioning, troubleshooting, maintenance and repair of industrial equipment at customer sites. The role requires strong hands-on skills in hardware, software and industrial communication systems, along with excellent customer handling.

Key Responsibilities

- Install, commission, calibrate and maintain loss-in-weight feeders, batching systems and process-control equipment.
- Attend customer breakdowns, diagnose faults and carry out in office repairs.
- Troubleshoot hardware,sensors, circuit boards, drive modules and electrical systems.
- Troubleshoot communication protocols such as Modbus, RS485, Ethernet and Profibus.
- Handle software configuration,parameter setting and programme upgrades.




- Conduct preventive maintenance and provide technical support to customers.
- Manage spare parts and technical tools used for field service.
- Provide customer training on equipment operation, maintenance and basic troubleshooting.
- Maintain service report, installation records and customer acceptance documents.
- Coordinate with the China technical team for complex technical issues.
- Identify customer requirements for spare parts and support spare-parts sales.

Mandatory Requirements

- Current/recent experience as an After-Sales / Field Service Engineer with regular customer-site visits.
- Experience servicing complete machines, production lines, process-control or industrial equipment.
- Strong hands-on experience in hardware/electrical/electronic troubleshooting and fault diagnosis.
- Good understanding of industrial communication protocols such as Modbus, RS485, Ethernet or Profibus.
- Must be based close to Vapi or Surat, Gujarat.
- Fluent English + Hindi or local language.
- Willingness to travel 1520 days per month and attend emergency breakdown calls.
- Valid driving licence; own two-wheeler/four-wheeler preferred.

Company Website http://www.sonnerfeeder.com/ Interested candidates can share their CV's on [email protected] or (phone hidden).

📌 After Sales Service Engineer (Surat)
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