We are looking for a confident and result-oriented Admission Counsellor to guide students and parents through the admission process. The candidate will be responsible for counselling, lead follow-ups, student conversions, CRM management, and achieving individual as well as team admission targets.
Key Responsibilities
- Counsel students and parents through online and offline channels.
- Conduct tele-counselling and database follow-ups.
- Handle incoming and outgoing calls professionally and provide complete course information.
- Understand student requirements and recommend suitable courses/programs.
- Check basic course eligibility and guide students accordingly.
- Follow up with prospective students through CRM/ERP systems.
- Arrange demo sessions, webinars, alumni meets, and other student engagement activities.
- Handhold students throughout the enquiry-to-enrolment process.
- Assist students in completing admission/application forms.
- Explain fee structures, instalment plans, loans, and one-time payment options.
- Handle student/parent objections and build trust to improve conversions.
- Coordinate documentation, approval, and education loan processes.
- Follow up for timely fee collection, especially for students enrolled through EMI plans.
- Generate referrals from existing students and alumni.
- Maintain accurate records and regularly update CRM/ERP systems.
- Prepare and maintain daily, weekly, and monthly sales reports.
- Consistently achieve individual admission/revenue targets.
- Contribute towards overall team revenue and admission goals.
Performance Metrics
- Daily, weekly, and monthly sales reports
- Admissions/conversions achieved
- Revenue generated against targets
- Lead follow-up and counsellor productivity
- Student feedback and referrals
- Fee collection and EMI follow-up performance
- Overall contribution to team targets
Key Skills
- Excellent communication and interpersonal skills
- Solid counselling and convincing abilities
- Sales and conversion-oriented approach
- Good objection-handling skills
- Strong follow-up and relationship-building skills
- Comfortable working with CRM/ERP software
- Target-oriented and self-motivated
- Ability to work effectively in a team