Administer incidents in the ticketing system (external and internal)
Analyze and validate technician reporting and requests updates if necessary
Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
Act as communication point for dispatch service
Provide administrative support
Follow all of the processes and standards
Requirements
Previous experience (or equivalent) in dispatching would be an asset
B2 English
Basic IT knowledge would be an asset
Need to work in shifts (nigh shifts and weekends may apply)
Advantages
Onboarding program
Cafeteria
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
📌 Admin - Global Operations Support Agent (Bengaluru)
🏢 Hemmersbach
📍 Bengaluru
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