Key RequirementsWe are looking for candidates with experience in international EdTech / education sales or customer-facing processes, preferably with exposure to the international market.The ideal candidate should have:
- Robust English communication and interpersonal skills
- Experience handling international customers/clients
- Prior experience in sales, account management, or customer relationship management
- Experience with inbound and/or outbound sales processes
- Ability to understand customer requirements and provide appropriate solutions
- Strong follow-up, relationship-building, and negotiation skills
- Ability to manage customer accounts and drive conversions/retention
- Experience working in a target-oriented environment
- Prior experience in EdTech or online education would be preferred
Key Responsibilities
- Manage and develop relationships with prospective and existing customers.
- Handle international customer interactions through calls, emails, and other communication channels.
- Understand academic requirements and recommend suitable tutoring/program options.
- Follow up with leads and prospective customers throughout the sales cycle.
- Drive conversions and achieve assigned sales/revenue targets.
- Maintain accurate customer and lead records.
- Coordinate with academic, tutor, and operations teams to ensure a smooth customer experience.
- Identify opportunities for upselling, renewals, and customer retention.
- Handle customer queries and concerns professionally.
- Track performance and provide regular updates on sales and account activities.
Candidate ProfileWe would prefer candidates who have a strong background in international sales/account management, excellent communication skills, and the ability to work effectively with customers across different time zones. Pay: ₹20,000.00 - ₹45,000.00 per month