- Own day-to-day and end-to-end management of assigned client accounts, from brief to execution and delivery.
- Build and maintain strong relationships with clients and understand their business and communication needs.
- Lead and mentor a team, ensuring smooth delegation, collaboration and timely delivery.
- Work closely with creative, strategy, media, production and other internal teams to deliver quality work.
- Manage multiple projects and campaigns simultaneously while keeping timelines, deliverables and expectations in check.
- Participate in client meetings, presentations, reviews and project discussions.
- Identify opportunities to grow existing accounts and contribute to new business conversations where relevant.
- Proactively resolve challenges and ensure issues are addressed before they become client escalations.
- Work across multiple categories and adapt quickly to different brands, audiences and business requirements.
What We’re Looking For:
- 4–7 years of experience in client servicing/account management, preferably within an agency environment.
- Strong experience in end-to-end account management and client servicing.
- Prior experience managing and mentoring a team.
- Comfortable handling multiple accounts, campaigns and stakeholders simultaneously.
- Experience working across different categories and brand environments.
- Strong communication, presentation and relationship-building skills.
- Someone who can take ownership, think on their feet and get things moving without needing to be chased.
Positive to Have:
- Experience handling integrated/360° campaigns.
- Experience with pitching, upselling or growing existing accounts.
- Exposure to digital, social, influencer, media or other marketing functions.