Designation: Account Manager

Location: Gandhinagar, Gujarat

Shift : US Shift ABOUT ADVANTMED

Advantmed is a leading provider of risk adjustment, quality improvement and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, and program solutions that optimize the risk and quality performance of our partners. Our solutions focus on identifying, managing, and documenting risk and quality performance, and the proactive clinical engagement of high acuity populations. Key Responsibilities:

Client Relationship & Account Management

- Serve as the lead point of contact for client inquiries, needs, and escalations.
- Build and maintain long-term, trusted relationships with clients and internal stakeholders.
- Communicate project progress regularly with clients and leadership.
- Act as a strategic advisor to clients. 2.

Customer

Success & Administrative Operations

- Provide administrative, analytical, and operational support to leadership.
- Manage workflows, timelines, deliverables, and cross-team coordination.
- Track and manage client milestones, risks, and dependencies. 3.

Client

Onboarding & Implementation

- Support onboarding of new clients and prepare documentation.
- Ensure smooth implementation and drive platform adoption.
- Conduct client training sessions.




- Data Analysis & Reporting
- Analyze operational and performance data.
- Prepare dashboards, scorecards, and performance reports.
- Monitor SLA metrics and project health. 5.

Issue

Resolution & Escalation Management

- Troubleshoot operational or technical issues.
- Manage escalations effectively.
- Implement corrective action plans.
- Presentation & Communication Support
- Create professional presentations and reports.
- Participate in client meetings and reviews.
- Compliance & Industry Awareness
- Maintain awareness of HIPAA, PHI, and industry best practices.
- Support compliance-driven activities. 8.

Continuous

Improvement

- Identify process gaps and recommend improvements.
- Collaborate with product teams for enhancements.

Required Skills & Qualifications:

Client Relationship Management

Project Planning & Delivery

Analytical Thinking & Reporting

Communication & Presentation

Negotiation & Influence

Bachelor’s degree.

Experience in Customer Success, Account Management, or related roles

Solid written and verbal communication skills

Excellent organization and multitasking abilities

Data-driven mindset with analytical problem-solving

Proficiency with MS Office Visit www.advantmed.com to learn more about our organization.

📌 Account Manager (Mumbai)
🏢 Advantmed
📍 Mumbai